Managing your client’s expectations is hard enough without having the additional burdens of running an office.  Capital Analysts of New England has staff members that are dedicated to ensuring that our collective businesses run smoothly.

• Anne Scanlon is our office manager and is responsible for the day to day operations of the office including, but not limited to, the following services:
  1. Payroll;
  2. Managing the benefit programs-life, FSA, Disability, 401(k), Health, etc.;
  3. Hiring and scheduling of all administrative staff; and
  4. All agency accounting-expenses, producer reports, etc.

• First impressions are important and it’s been our belief that having a live person greeting your clients is an important part of maintaining your relationship with your clients.  Our office switch board is staffed from 8:30 to 5:00 Monday though Friday.

• It is no secret that regulatory compliance has become more onerous and complicated over the last decade.  Capital Analysts of New England has a dedicated compliance liaison, Gina Ferrini, to assist our advisors with all broker-dealer and regulatory compliance issues.  Gina has been at Capital Analysts of New England for over 16 years and helps our advisors in the following areas:

  1. Review all public communication including correspondence, advertising, sales literature, etc.;
  2. Provide licensing and registration services for all registered and licensed personnel;
  3. Coordinate all home office and regulatory continuing education requirements; and
  4. Help advisors implement any required home office procedures to manage regulatory risks.

• Our underwriting coordinator, Mary Young, is responsible for processing all insurance applications and assuring that the underwriting process goes smoothly.  Mary coordinates everything from obtaining medical records to making sure all of the various carriers receive the information they need to get the best results for your clients.   

• Five years ago Capital Analysts of New England started the process of becoming a “paperless” office and we have implemented a scanning and electronic storage system.  Maintaining our investment files electronically serves two valuable purposes for our advisors:

  1. Files can be accessed remotely saving time when administrative personnel need to retrieve a file or find client information; and 
  2. All investment files are stored offsite through an electronic back-up proving FINRA compliance as well as disaster recovery protection.

• In short, our administrative services are all design to allow advisors to focus on their core business and to be as productive as possible.